• What is Cloud Computing
• Service and Deployment models in the Cloud
• Market situation
• Cloud Ownership
• Introduction to SF1 and Force.com Platform
• Declarative & Programmatic Options in Force.com
• Meta-data Driven Architecture
• Multi-tenant Architecture
• Business and IT benefits
• Use of SF1

• Sign-up for a Free Environment / Org
• Adding company logo
• Benefits of System overview
• Salesforce Key Building Blocks
• Editions and Different Environments Available
• MVC Pattern

• Create Custom Objects and understand various properties in the Object definition section
• Customize standard objects
• Field and Data Types
• Custom Field Prosperities
• Field Dependencies
• Types of Relationship Fields
• Search Layouts

• Security Model Mind Map
• System Level or Org Level Security
• User Administration and Troubleshooting
• Permission Sets
• Profile and Permissions Sets
• Password Policy
• IP Address security
• Login hours
• Session settings
• Activations
• Page layout assignment
• Tab setting

• Security Model Mind Map
• Record Level and Object Level
• Organization wide defaults
• Organization wide defaults – Student App
• Role and Role Hierarchy
• Criteria Based Sharing
• Different ways to gain Record Level Access
• Public Group
• Queue
• Public group Vs Queue

• Business Logic Mind Map
• Different Options to Implement Business Logic
• Functions
• Formula
• Validation Rules
• Rollup Summary Fields
• Record Types and Page Layouts

• Business Process Automation
• Business Requirements – Workflow Rules
• Workflow – Actions (Time When Action Takes Place)
• Workflow – Actions
• Workflow – Considerations
• Approvals – Introduction
• Approvals – How to Create A Process
• Approvals – Actions
• Approvals – How and What Can Approvers Do

• Sales Cloud
• Sales Process
• Sales Productivity Features
• Lead Management
• Lead auto response
• Lead assignment
• Web to lead
• Accounts and Contacts Management
• Opportunities
• Campaign Management
• Price Book, Products, Price Book Entries

• Data Handling and Processing Overview
• Exporting data and Regular Backup
• External ID and Unique Fields
• Import
• Install Apex Data loader
• Use the Import Wizard and Data Loader and compare the features, Update, Upsert operations,
• Delete and Hard Delete records,
• Transfer record ownership
• Data Handling and Processing
• Exporting data and Regular Backup
• Install Apex Data loader
• Use the Import Wizard and Data Loader and compare the features, Update, Upsert operations,
• Delete and Hard Delete records,
• Transfer record ownership

• Execute a report with and without modifications
• Create a tabular report, summary and matrix report
• Report and Security
• Report Builder and Standard Reports Available
• Add a chart and a few other features like highlighting
• Create a custom report type and store in a folder
• User filters in reports
• Create a dashboard
• Bucket field
• Tabular Report significance
• Summary report significance
• Matrix report significance
• Joined report significance
• Dynamic dashboard.

• Sandboxes
• Change Sets
• Packages

This course is ideally suited for professionals who are responsible for setting up, configuring and maintaining sales force application in an organization.

A basic training in Sales Force Administration is considered as the foundation for cloud computing knowledge in a network. A certification would help you to acquire latest jobs as administrator, developer or consultant.

Irrespective of your role at job or the employer, your certification remains valid.

Salesforce Administrator Certification is provided by Salesforce to recognize the potential Salesforce experts around the world. Following are the wide range of audiences who can get benefited with the help of Salesforce Administrator Certification,

• Candidates aspiring to create a career in Salesforce
• System Administrators
• Sales Operations Professionals
• IT Managers
• Product Managers

Salesforce Certification Exam Details

• Exam Duration: 90 minutes
• Number of Questions: 60 multiple choice questions (closed book)
• Pass Percentage – 65%
• Registration Fee: $200
• Retake Fee: $100

What are the different Salesforce Administrator Certifications provided by Salesforce?

Following are the different certifications provided by Salesforce,

Certified Salesforce Administrator (ADM 201)

This test is pure memorization, which means it 100% study base.

Certified Salesforce Developer (DEV 401)

No knowledge of code required! In my opinion, the easiest cert since it requires the least memorization. Most answers can be solved logically.

Certified Salesforce Advanced Administrator (ADM 301)

Extremely similar to the Salesforce Developer Certification, which means by now you’re nearly ready for this test. Don’t wait long after DEV 401 to take this one!

Certified Salesforce Sales Cloud Consultant (CON 201)

A lot of the material overlaps with the Developer and the Advanced Administrator certification. Take this one ASAP before you forget the material!

Certified Salesforce Service Cloud Consultant

I recommend this certification last since it covers material that does not overlap much with the others. Also, only a portion of Salesforce org uses Service Cloud.

There are no prerequisites for this course or for these Salesforce Administrator certifications exams. However, professional experience with the basic concepts and functions of Salesforce such as navigating Salesforce, data management, and security, and using Sales Cloud would be an advantage before taking the course or the exam.